Returns & Exchanges
At V Jewelers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day window for returns and exchanges on all eligible items in their original condition.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start the return process.
Package Your Item
Securely place your jewelry in its original packaging, including all certificates, appraisal documents, and the original sales receipt.
Ship to V Jewelers
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for insured transit.
Inspection and Refund
Once our gemologists verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing